Refund policy
General Exchange/Refund Policy:
We have a no exchange/refund policy on any of our products once made/dispatched/delivered.
However,
1) If the packaging is damaged on delivery.
2) For incorrect orders delivered.
3) In the case of an active meal plan being cancelled
scroll down to see how you can request for an exchange, or a refund for the above 3 cases.
Otherwise, we do not take accountability or offer returns/refunds for freshly cooked meals, or for any packaged products once made/dispatched/delivered.
1) Damages:
Please inspect your order on reception and contact us immediately if the products delivered to you are damaged, so that we may evaluate the issue and act accordingly.
For freshly prepared items (meals, protein shakes), we do not accept complaints any later than 30 minutes after delivery. For packaged items, we have a complaint window of no more than 24 hours.
The fastest way to ensure you get an exchange/refund is to inspect upon delivery and let us know immediately if something is wrong. You must have your payment / courier slip with you.
2) Incorrect Order Delivery:
Please inspect your order on reception and contact us immediately if the products delivered to you are not as per your order.
For freshly prepared items (meals, protein shakes), we do not accept complaints any later than 30 minutes after delivery. For packaged items, we have a complaint window of no more than 24 hours.
The fastest way to ensure you get an exchange/refund is to inspect upon delivery and let us know immediately if something is wrong. You must have your payment / courier slip with you.
3) Meal Plan Cancellation:
In this case, the customer's meal plan discount may be affected based on the number of meals they end up ordering. Our discount slab can be seen on our website when adding meals to cart. Refunds will not be given for meals that have been prepared by our kitchen.
If you wish to cancel, or defer your order our team requires a 3 hour notice prior to your confirmed delivery time. Otherwise, if the meals have been prepared, we will consider the day, from the schedule of the meal plan, as completed. We do not offer accommodations/returns/refunds for freshly cooked products, once made/dispatched/delivered.
Exchange/Refund For The Above 3 Cases:
If your case is one of the above 3, to start an exchange/refund, you can contact us at support@mywheytogo.com or at any of our company numbers:
0300 1499859, 0313 4699999.
Items sent back to us without following the above steps first will not be accepted under an exchange/return.
If approved, you’ll be sent an exchange for your correct order or automatically refunded on your bank details which must be shared from the same number you have placed the order from. For refunds it will take 3-5 working days to process the refund and it may take some time for your bank to process and post the refund too.